Information for patients and carers
Crisis support
How to get help in a mental health crisis.
How to get help in a mental health crisis.
A mental health crisis means you are very stressed and worried.
If you want, you can tell someone you trust. This might be someone from your family or a friend.
They can help you decide what to do.
If you need urgent help for your mental health, but it's not an emergency:
People experiencing a mental health crisis can call 111 and press 2 to access 24/7 mental health support .
People of all ages who are in crisis, or concerned family and loved ones, can now call 111, select the mental health option and speak to a trained mental health professional who will guide callers to the most appropriate service for them, such organising face-to-face community support or facilitating access to alternatives services, such as crisis cafés or safe havens which provide a place for people to stay as an alternative to A&E or a hospital admission.
Check your crisis plan, if you have one, and:
Monday to Friday 9am to 5pm
Contact your care coordinator or the duty number for the team that is supporting you.
If you don't have their details, visit our services.
If you are not an adult, visit urgent help for children, young people and families
At other times
Don’t suffer in silence. Get help. You could:
Emergency services and out of hours: contact our Acute Referral Centre on 020 3228 6272.
During office hours contact your local assessment and liaison team:
Our assessment and liaison team has been replaced with Lambeth Single Point of Access
Email: lambethspa@slam.nhs.uk
Telephone: 0800 090 2456
Emai: LewishamPsychiatricLiaisonTeam@slam.nhs.uk
Telephone: 020 3228 9200
Email: CroydonCentralAssessmentandLiaisonTeam@slam.nhs.uk
Telephone: 020 3228 0365
Email: PCMHTSouthwarkNorthReferrals@slam.nhs.uk
Telephone: 020 3228 9800
Distressed or in crisis - poster
Getting help in a mental health crisis - Croydon
Getting help in a mental health crisis - Lewisham
Getting help in a mental health crisis - Lambeth
Getting help in a mental health crisis - Southwark
Translated leaflets
If you or someone else is in danger, call 999 or go to A&E now. There are specialist mental health teams in A&E that can support you and refer you to other services.