Collecting Patient Stories
When developing our Aiming High; Changing Lives strategy in 2021, service users, carers and local communities told us that we need to explore different ways to gain a deeper understanding of people's thoughts, feelings and experiences of our services – what worked well, what was difficult and everything else in between.
To achieve this, we have launched a new way to collect detailed stories (or experiences) from people who have used our services, their carers, families, and support networks. Your stories will help us to identify themes and understand whether we are achieving the standards and quality we aim for.
This pilot project has been co-produced by people with lived experience of mental health services along with staff and will run until November 2024.