Friday, June 09, 2017

Response to CQC rating wards for older people with mental health problems - good

Response to CQC rating wards for older people with mental health problems ‘good’


South London and Maudsley’s wards for older people with mental health problems have been rated ‘good overall’, following a routine reinspection by the Care Quality Commission (CQC).


Director of Nursing Beverley Murphy said:


“We welcome the CQC’s findings that our wards for older adults and dementia have improved so they are now rated ‘good overall’. This is thanks to staff in the older adults inpatient care pathway and their colleagues in the Mental Health of Older Adults and Dementia Clinical Academic Group (MHOAD CAG).  Everyone has worked tirelessly to improve patient experience and to deliver compassionate person centred care.”


“The CQC’s report recognises that we have made good progress and provides us with an agenda to make further improvements. Our patient and carer advisory group also gives us opportunities to review current practices, recruitment and staff training.


“We will continue to embed a culture of continuous improvement across the organisation to ensure staff have the training and support they need, and patients and service users receive safe, quality care.”


Acting Mental Health of Older Adults and Dementia Service Director, Vanessa Smith and Clinical Director, Dr Dan Harwood added:


“We are very proud of our staff and are privileged to work with teams who are committed to improving services for the care of older people to be the best they can be.” 

SLaM’s wards for older adults are rated ‘good’ for being effective, caring, responsive and well-led, and ‘requires improvement’ for safety, following a routine CQC reinspection in March.

Improvements noted by the CQC include:


  • Patients gave positive feedback about how they were treated on the wards, describing staff as very caring and supporting them with kindness, dignity and respect;
  • Staff had a good understanding of meeting the needs of patients with dementia;
  • Improved recording of patients and carers involvement in care planning and assessments; and
  • Staff supported patients in a caring way, including at mealtimes.


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