Accept Cookies

Cookies: We use cookies on our website to make it clear, useful and reliable. This includes storing a small amount of data about you. By navigating to other sections of our website, you are consenting to information being stored. Find out more here.

About us

Patient and Carer Race Equality
Framework (PCREF)

About us

Patient and Carer Race Equality
Framework (PCREF)

About us

Patient and Carer Race Equality
Framework (PCREF)

About us

Patient and Carer Race Equality
Framework (PCREF)

Patient Carer Race Equality Framework (PCREF) at SLaM


Click Here to view the latest PCREF Monthly Newsletter 

What is PCREF (Patient and Carer Race Equality Framework)?
PCREF was a recommendation following the national Mental Health Act Review to eliminate the unacceptable racial disparity South London and Maudsley NHS Trust (in common with most Mental Health Trusts) see in the Access, Experience and Outcomes (AEO) of Black communities and to significantly improve their trust and confidence in our services. Once developed, PCREF will be rolled out by NHS England across all Mental Health Trusts by 2022 and is likely to form part of the Care Quality Commission (CQC) Well Led assessment.

Dr Jacqui Dyer from the Community and Zoe Reed from the Trust are the joint strategic leads of the PCREF programme. Within the Trust, the programme of change is led by the Chief Executive, David Bradley. South London and Maudsley is one of four national pilot sites across the country, which are working on developing PCREF to inform the national rollout. As such, the aim of PCREF is for it to become a standard protocol in the way we deliver our services and is the Trust’s long-term commitment to reducing and over time, eliminating racial disparity in AEO and striving towards becoming an anti-racist organisation.

The preliminary stage is focusing on people who use our services and their carers from Black African, Black Caribbean, Black Mixed and Black Other census categories. This is because our data shows that these groups are more likely to suffer poorer AEO through the Trust’s services. We use the term Black to cover these 4 census categories throughout our PCREF material.

The PCREF programme is a partnership between South London and Maudsley and local host organisations - Lambeth Black Thrive and Croydon BME Forum. This Partnership brings together the Trust’s staff, Black service users, their carers and local communities to jointly develop and implement PCREF into standard practice.

What is happening now?
We are currently rolling out phase two of the programme, focusing on the ten national Organisational Competencies (NOC) identified by NHS England in addition to two local Organisational Competencies that were identified during our first phase of engagement. The NOC are the skills and practices the Trust needs to focus on, to improve the way, we offer and deliver services so that equity is achieved.

To enable us to define the activities to deliver in this second phase, we are developing a social movement with the PCREF Activists and Allies from the three constituency groups - staff, service users and carers and community. We are also organising a range of engagement events and other activities across all three groups within our four working Boroughs – Croydon, Lambeth, Lewisham and Southwark.

Workshops and events
Stay up to date here.

Activists and Allies Programme
We know there are lots of people who are passionate about PCREF and are keen to get involved and be part of this movement. We have launched the PCREF Activists and Allies programme for anyone who wants to learn more, share their experiences and ideas, contribute to the work on the Organisational Competencies, and help us spread the word so more people can get involved.

To find out more:

  • If you are a member of the community in Croydon, Lambeth, Lewisham or Southwark and would like to find out more click HERE.
  • If you are a service user or carer get in touch with the PCREF team by emailing PCREFapproach@slam.nhs.uk for more information.
  • If you are a staff member please visit our PCREF page on Maud.

Email us at PCREFapproach@slam.nhs.uk to be added to our mailing list.