Tuesday, October 23, 2018

South London and Maudsley NHS Foundation Trust rated Good by CQC

South London and Maudsley NHS Foundation Trust (SLaM) has achieved a Good overall rating by the Care Quality Commission (CQC). The CQC also conducted a well-led inspection where the Trust was rated Good.

The six services investigated were: acute wards for adults of working age and psychiatric intensive care units; forensic inpatient/secure wards; mental health crisis services and health based place of safety; community-based mental health services for older people; specialist eating disorder services and specialist neuropsychiatric services.

Inspectors have rated the Trust as Good or Outstanding in the caring domain for every single service and reported that staff treated patients and carers with ‘kindness and compassion’, involving them in decisions about care and treatment.

The CQC found areas of Good and Outstanding practice and significant improvements since their inspection in 2015, including the Lishman Unit, our Eating Disorders services at Bethlem Royal Hospital, the Home Treatment Team, forensic services, Health Based Place of Safety and our community-based service for older people.

There are a number of issues which the Trust is addressing as a priority, so that patients receive the same high-quality care whenever and wherever they are.
The report also identified areas where the trust can improve, as the safe domain continues to be rated as requires improvement and the trust’s acute adult wards have moved to an inadequate rating. The CQC identified challenges in this pathway around the variability of care and consistency over time. One significant driver of these issues is the level of demand for acute mental health care and how the Trust responds to this demand by managing patient admissions and discharges.

Chief executive Dr Matthew Patrick welcomed the report and praised the hard work of staff.

He said: “An overall Good rating reflects the care and compassion of our staff who do their best every day, often in difficult circumstances, to improve the mental health of our service users.

“Quality is our number one priority and we are working constantly to improve our care. We regard the CQC’s findings as a further opportunity to make positive change and we have submitted comprehensive improvement plans to them regarding the action we are taking as a result of this report.”

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