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Urgent help in a crisis
Urgent help in a crisis
Urgent help in a crisis
Urgent help in a crisis

Help from us in a crisis

A mental health crisis means different things to different people. You may feel like your mental health has been getting worse over time or that something has happened to make you feel this way.

You may have a good idea of what's caused you to feel this way or not at all. It can be overwhelming and you may feel unable to cope. No matter what your situation is, it could help to tell someone you trust or ask for support. We are here to help.

We can offer telephone advice, support, or crisis counselling for young people concerned about a deterioration in their mental health. We also support parents and carers who are concerned about a young person.

If you need support out of hours you can call us on 0800 731 2864.

If you are with someone who has attempted suicide, call 999 and stay with them until the ambulance arrives.

Getting help during office hours

If you need help during normal office hours, Monday to Fridays from 9am to 5pm, please contact your care coordinator, or the duty number for the team that is supporting you.

You can find contact numbers for your local service on our changes at CAMHS page.

Urgent support from other organisations

Childline: a free confidential helpline, and support from counsellors online.

Shout: a 24 hour text service for anyone in crisis, or struggling to cope.

Samaritans: 24 hour confidential emotional support for people experiencing distress.

  • Call 116 123

Other help and advice

Kooth: Chat confidentially online to counsellors, read articles written by young people, browse forums, and keep a daily journal.

Get started at

Off the Record: Free counselling for young people living in Croydon, Merton and Sutton.

Young Minds: advice and information about youth mental health issues.