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Our services

Coronavirus information for patients and carers

Our services

Coronavirus information for patients and carers

Our services

Coronavirus information for patients and carers

Our services

Coronavirus information for patients and carers

Covid restrictions remain in place across all healthcare settings in England, despite some easing of national restrictions.

This means our staff, patients and visitors are all expected to follow guidance on social distancing, mask wearing and testing while they are in our hospitals or community settings.

Visit the NHS website for advice about the virus and Every Mind Matters for general mental health advice.

See below to find more:

To help keep everyone safe, we are offering more appointments by video and telephone.

Check your appointment letter or register for Beth to confirm how your appointment will take place.   

If your appointment is by telephone and/or video call, and you need any support call the number on your appointment letter 

Some things to consider: 

  • Having a quiet and private space to talk  
  • Your phone or device is charged or near charging point 
  • If it’s a video call your device wifi is on 
  • If it’s a video call, if possible, have a phone handy as a backup  

If your appointment is in person, at one of our community or hospital sites: 

  • Don't arrive more than 10 minutes early for your appointment 
  • Clean your hands with sanitiser when you arrive 
  • Wear a face covering. We will provide one if needed.  
  • If you are exempt from wearing a mask, please call the number on your appointment letter so we can arrange other safety measures.
  • If you are deaf or hearing impaired, we might use clear masks and visual aids such as writing things down, speech to text apps and sign language.
  • Respect social distancing guidance during your visit, including while you are with your clinician. 
  • Help us limit the number of people on our sites by attending your appointment alone, unless you have assistance or communication needs. 

Please do not attend your appointment if you have COVID-19 symptoms (a high temperature, a new continuous cough, a loss of sense of taste or smell) or if you or your family are self-isolating. 

We have changed the way we provide medication to help reduce the risk of Covid for patients, carers and staff. 

This might mean you receive a larger supply of tablets, or a depot injection every 4 weeks instead of every 2 weeks so you don't have to leave home so often.  

Only visit accident and emergency (A&E) if you have a physical health emergency.

our crisis page to find out what to do in a mental health crisis.
If you are a carer, please consider preparing and sharing a backup plan for your loved one and your key contacts so everyone knows what to do if you become unwell.

The plan should include:
  • Who to contact if you are unwell, such as family, friends or professionals
  • Details of any ongoing treatment for the person you care for
  • Details of their medication and when it should be taken
For more information about backup plans, and other subjects, visit Carers UK.

In line with national guidance on the easing of restrictions, we have made some changes to our visiting arrangements.

We still ask that you mainly use phone or video calls, emails, group chats or online games to stay in touch.

However we are also allowing limited visits in person, provided you follow measures to minimise the risk of Covid-19.

Please contact the ward or department in advance to arrange calls and visits.

As a carer, you should be given the contact details of the team that is providing a service to your family member or friend, and the name of the person responsible for their care.

If you don't know who to talk to, check our service directory or contact our Patient Advice and Liaison Service (PALS)