We share as much information as we can about the person you care for. We also welcome any information you can share with us.

The way we share information between service users, carers and staff is based on: 

• service user wishes 
• privacy and confidentiality of both carers and service users 
• best interest of service users

If you and the person you care for have different views on what you need to know we will work through this with you. We have a duty of care to both yourself and the person you care for. 

To find out more, read Confidentiality and sharing information with carers.

If you provide care or support to a friend or family member, our Carers Charter means: 

• your essential role and expertise is recognised, respected and encouraged  
• you are given the information and advice that you need to help you provide care  
• where possible, you are involved in the planning and agreement of the care plan for the person you support  
• your needs are recognised and responded to through a Carers Engagement and Support Plan 
• you receive appropriate help and support when you need it  
• you are actively involved in the planning, development and evaluation of services  
• you know what you are entitled to expect from services 

For more information see the full version of our charter, or download our Carers Charter poster. 

We know the most important thing that we can offer carers is good quality care to the people they care for, but it is also essential that we listen and work alongside carers.

With the continued pressure on public spending and increasing numbers of people with mental health problems requiring support and care, it cannot be overestimated how much we need to recognise and value the amount carers and families contribute to the day-to-day support of people who use our services.

Our Family and Carers Strategy sets out our priorities for the next three years and is a renewed statement of our previous commitment to families and carers.

• Families and carers handbook
• Carers and confidentiality
• Coronavirus advice for carers
• Carers Charter poster
• Are you a carer - carers assessment poster
• Carers Charter leaflet

We run an annual Family and Carers Listening event, which gives families and carers the opportunity to meet and share their experiences with staff, gather information and hear about the work being developed across the Trust.  

Recovery college

• Call: 020 3228 3643
• Email: hello@slamrecoverycollege.co.uk
• Website: www.slamrecoverycollege.co.uk

Carer support groups and contacts

Adfam (drugs and alcohol)

National Association for Children of Alcoholics (for people of any age who are affected by their parents’ drinking)

Alzheimer’s Society 

Carers Trust 

Carers UK 

Child Line 

The Mix 

NHS 

Mind 

Rethink Mental Illness 

Royal College of Psychiatrists 

Samaritans 

SANE