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Families, friends and carers play a vital role in supporting people with mental health problems and/or an addiction to drugs or alcohol. We know this role can sometimes be difficult, demanding and lonely.
As well as providing treatment and care for the people who use our services, we are here to support you.
As a carer, you should be given the contact details of the team that is providing a service to your family member or friend, and the name of the person responsible for their care.
We share as much information as we can about the person you care for. We also welcome any information you can share with us.
The way we share information between service users, carers and staff is based on:
service user wishes
privacy and confidentiality of both carers and service users
best interest of service users
If you and the person you care for have different views on what you need to know we will work through this with you. We have a duty of care to both yourself and the person you care for.
We know the most important thing that we can offer carers is good quality care to the people they care for, but it is also essential that we listen and work alongside carers.
With the continued pressure on public spending and increasing numbers of people with mental health problems requiring support and care, it cannot be overestimated how much we need to recognise and value the amount carers and families contribute to the day-to-day support of people who use our services.
Our Family and Carers Strategy sets out our priorities for the next three years and is a renewed statement of our previous commitment to families and carers.
We run an annual Family and Carers Listening event, which gives families and carers the opportunity to meet and share their experiences with staff, gather information and hear about the work being developed across the Trust.
Recovery college
Training and support for people with mental health difficulties and their carers, family and friends.