Volunteering for Change: The Impact of Befriending Programmes
Volunteers play a crucial role in providing comfort, companionship, and a listening ear to those navigating their mental health journeys. Isobel Mdudu, Volunteer Manager (pictured above), highlights the meticulous training and support mechanisms in place to empower volunteers for their roles.
"Our volunteers undergo rigorous training, including the Trust’s Mandatory Volunteer Training co-produced with a South London and Maudsley Trainer with lived experience of mental health issues," explains Isobel. "Additionally, volunteers receive bespoke inductions to their specific service or project, ensuring they feel equipped and prepared." However, the journey isn't without its challenges. Isobel elaborates on the hurdles volunteers may face.
"Volunteers can sometimes feel overwhelmed by the distress some patients experience or feel isolated in the community, especially when service users may not initially engage," shares Isobel. "To combat this, we offer regular supervision, debriefing sessions, and peer support group meetings to ensure volunteers feel supported and connected."
Reflecting on the evolution of the befriending programme, Isobel recalls its humble beginnings and subsequent growth.
"From the award-winning Time Out project in Lewisham to the Trust-wide Befriending programme in 2012, our journey has been one of continuous improvement," remarks Isobel. "Feedback from volunteers and service users has been instrumental in shaping the programme, leading to updates in care plans and a more inclusive, supportive environment."
Speaking on the impact of befriending on service users' mental health and well-being, Harriet Maskell, Community Befriending Volunteer Coordinator, emphasises the importance of objective support and social interaction.
"Befriending offers service users a unique opportunity to speak openly about their mental health experiences without feeling judged or constrained," she explains. "It boosts their confidence and reminds them of their worth within society."
For those considering becoming befriending volunteers, Harriet offers some valuable advice.
"Keep an open mind, be flexible, and remember the profound difference you can make in someone's life. Your willingness to dedicate your time to supporting others reaffirms their value and worth."
As the South London and Maudsley Volunteer Service continues to thrive, driven by the dedication and compassion of its volunteers, the impact of befriending programmes on mental health and well-being remains a beacon of hope and support for those in need.
To find out more about volunteering, please visit our volunteering page.
