Families, friends and carers provide vital support to people with mental health problems and/or an addiction to drugs or alcohol. We know this role can sometimes be difficult and we are here to support you.
To find out more, download our Families and carers handbook (pdf)
We also have two new guides which were co-produced with carers:
Staying in touch
As a carer, you should be given the contact details of the team providing care to your family member or friend, and the name of the person responsible for their care.
If you don't know who to talk to, check our services directory or contact our Patient advice and liaison service (PALS).
We share as much information as we can about the person you care for. We also welcome any information you can share with us.
The way we share information between service users, carers and staff is based on:
- Service user wishes
- Privacy and confidentiality of both carers and service users
- Best interest of service users
If you and the person you care for have different views on what you need to know we will work through this with you. We have a duty of care to both you and the person you care for.
To find out more, read Confidentiality and sharing information with carers [pdf]
Our Carers Charter
If you provide care or support to a friend or family member, our Carers Charter means:
- Your essential role and expertise is recognised, respected and encouraged
- You are given the information and advice that you need to help you provide care
- Where possible, you are involved in the planning and agreement of the care plan for the person you support
- Your needs are recognised and responded to through a Carers Engagement and Support Plan
- You receive appropriate help and support when you need it
- You are actively involved in the planning, development and evaluation of services
- You know what you are entitled to expect from services
For more information read our Carers Charter leaflet, or see our Carers Charter poster [pdf].
Family and Carers Strategy
We know the most important thing that we can offer carers is good quality care to the people they care for, but it is also essential that we listen and work alongside carers. Our Family and Carers Strategy 2021 to 2024[pdf] sets out our priorities for the next three years and is a renewed statement of our previous commitment to families and carers.
Leaflets and posters for carers
Families and carers handbook (PDF)
Carers and confidentiality (PDF)
Coronavirus advice for carers (PDF)
Are you a carer? Carers assessment poster (PDF)
A practical guide to healthy caring (NHS England)
Crisis support for carers Southwark
Crisis support for carers Lambeth 2022
Crisis support for carers Lewisham
Crisis support for carers Croydon
List of Family and Carer Resources
We run an annual family and carers listening event, which gives families and carers the opportunity to meet and share their experiences with staff, gather information and hear about the work being developed across the Trust.
Training and support for people with mental health difficulties and their carers, family and friends.
- Call: 020 3228 3643
- Email: email@example.com
- Website: www.slamrecoverycollege.co.uk
Carer support groups
You should be told if there is a carer support group available for you.
You can also find contact details for support in our coronavirus advice leaflet for carers:
National contacts for carers
Adfam (drugs and alcohol)
- Call: 020 3817 9410
- Website: www.adfam.org.uk
National Association for Children of Alcoholics
for people of any age who are affected by their parents’ drinking
- Call: 0800 358 3456
- Website: www.nacoa.org.uk
- National dementia helpline: 0300 222 11 22
- Website: www.alzheimers.org.uk
- Call: 0300 772 9600
- Website: www.carers.org
- Call: 0808 808 7777
- Website: www.carersuk.org
- Call: 0800 1111
- Website: www.childline.org.uk
For people aged under 25, including young carers.
- Call: 0808 808 4994
- Website: www.themix.org.uk
24 hour support and advice call: 111
- Website: www.nhs.uk
Mental health charity
- Call: 0300 123 3393
- Website: www.mind.org.uk
Rethink Mental Illness
- Call: 0300 5000 927
- Website: www.rethink.org.uk
Royal College of Psychiatrists
Professional body for psychiatrists
- Website: www.rcpsych.ac.uk
- 24 hour helpline: 116 123
- email: firstname.lastname@example.org
- Website: www.samaritans.org
Mental health charity
- Call: 0300 304 7000
- Website: www.sane.org.uk
Triangle of Care
Triangle of Care is a partnership between service user, staff member and carer that promotes safety, and supports and sustains wellbeing for all. For this year we have signed up to complete Triangle of Care assessments of inpatient and crisis services to provide evidence of family and carer involvement. Our focus in the second year will be assessing community teams.
Read the Triangle of Care guide on the Carers Trust website.