[CYP] Crisis page

Urgent help for children, young people and families

A mental health crisis means different things to different people. You may feel like your mental health has been getting worse over time or that something has happened to make you feel this way.

You may have a good idea of what's caused you to feel this way or not at all. It can be overwhelming and you may feel unable to cope. No matter what your situation is, it could help to tell someone you trust or ask for support. We are here to help.

We can offer telephone advice, support, or crisis counselling for young people concerned about a deterioration in their mental health. We also support parents and carers who are concerned about a young person.

If you need support out of hours you can call us on 0800 731 2864.

If you are with someone who has attempted suicide, call 999 and stay with them until the ambulance arrives.

Where to find help where you live

Getting help from us during office hours

If you need help during normal office hours, Monday to Fridays from 9am to 5pm, please contact your care coordinator, or the duty number for the team that is supporting you.

You can find contact numbers for your local service on our changes on the 'our services' page.

Phone: 020 3228 0000

When: Monday to Friday, 9am to 5pm

Phone: 020 3228 7370

When: Monday to Friday, 9am to 5pm

Phone: 020 3228 1000

When: Monday to Friday, 9am to 5pm

Phone: 020 3228 7777

When: Monday to Friday, 9am to 5pm

Urgent support from other organisations


Childline offer a free confidential helpline for children and young people in distress, and offer support from counsellors online. Call 0800 1111, or go to www.childline.org.uk


Shout is a 24 hour text service for anyone in crisis, or struggling to cope. Text Shout to 85258, or go to www.giveusashout.org


24 hour confidential emotional support for people experiencing distress. Call them on 116 123.

Other sources of help and advice


Chat confidentially online to counsellors, read articles written by young people, browse forums, and keep a daily journal. Get started at www.kooth.com

Off the Record

Free counselling for young people living in Croydon, Merton and Sutton. Find out more at www.talkofftherecord.org

Young Minds

Young Minds offer advice and information about youth mental health issues. Visit their website at www.youngminds.org.uk

Global Banner