Frequently Asked Questions: Teams and Service Moves

Last updated: 22/12/2023

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Most of our Trust’s accommodation, including inpatient, community and office buildings, are outdated and we have an excess of space in non-patient facing areas. Maintaining old and outdated buildings, and more office space than we need, is expensive.   

This year, as part of ambitious plans to modernise our buildings and services, our Trust is closing Lambeth Hospital and a trio of buildings on De Crespigny Park - Mapother House, the Michael Rutter Centre, and Professorial Building - to be developed into much-needed housing and a nursery.

Closures are part of a £186 million investment we are making to provide modern, safe, and therapeutic environments for people who use our services, and for staff to work in. Our modernisation programme will create good quality clinical space with enough office space to support the delivery of care.  

New Douglas Bennett House and the Pears Maudsley Centre for Children and Young People have been co-designed by patients, service users, carers, clinicians and specialist architects, working together to create a modern and much-improved place for staff to work and people to recover.   

Closing outdated buildings for redevelopment enables the Trust to release their value to reinvest in our hospital and community facilities, while creating and meeting our communities’ need for affordable new homes. 

Section 1: Services moving to New Douglas Bennett House (NDBH)

1. Where and when are teams moving to NDBH? 

Eight inpatient wards will move to the New Douglas Bennett House.

2. Where will wards moving to NDBH be located? 

We had originally planned to have both buildings completed by the end of 2023. While they are nearly finished, both have been delayed however the wider programme of associated moves are well underway.


Ground Floor

Lishman Neuropsychiatry Unit
First Floor Eden Ward (PICU)
  LEO Ward
Second Floor Luther King Ward
  Rosa Parks Ward
Third Floor Florence Ward
  Nelson Ward
Fourth Floor Gerald Russell Eating Disorders Unit
Tony Hillis Unit To Be Confirmed
Bethlem Royal Hospital, Denis Hill 1  
Ground Floor Ward in the Community


Section 2: Facilities on the Maudsley Campus

To mitigate the impact of people relocating and make moving as smooth as possible, we want to be as open and responsive as possible by listening to you, acting on your feedback and ensuring every individual and team has the support they need. 

3. The library has moved from Lambeth Hospital, how can I access it?

The South London and Maudsley Library has moved to the Bishopsgate Training Centre at the Bethlem Royal Hospital

You can visit Monday – Friday, 8:30pm - 4;30pm (check before you travel as Bishopsgate sometimes closes) or contact the library -

If you’re unable to visit, there are still a number of e-resources:

4. What will happen to the current pharmacy on the Maudsley campus? 

There will be a new pharmacy built within New Douglas Bennett House. Once operational, this will support services across the Maudsley Campus. The existing pharmacy (currently on the ground floor) will close and become home to Clinical Trials and Medicines Information.  

5. When will teams be able to visit the new building and other spaces?

From August 21, site visits can be carried out using the black gates at the Denmark Hill end of the North Road. Attendees are no longer required to wear PPE however they will need to be escorted at all times by a member of the Estates Team.

For further information on arranging a site visit please contact the Modernisation Communications Team  

6. How is space being allocated? 

Before the pandemic, at its height only 30 per cent of Outpatient rooms were used, meaning there is enough space to create fair access to the spaces for everyone. 

There will be space to hold team meetings, supervisions and private meetings, dependent on need. The ambition is for non-clinical staff to become more agile in the way and where they work.

7. Can we still book rooms?

The Outpatients building will start a phased re-opening in January 2024.

There will be at least 40 clinical rooms that will be available to book as confidential spaces for face-to-face and remote meetings. Rooms will be available Monday to Friday between the hours of 8 am and 6 pm (we are looking to extend the service to Saturday). Clinical rooms can be booked via ePJ.

There will be ongoing discussions on a way forward on the best use of space and rooms that is fair for all.

8. What about storage space?

Over the coming months, there will be a review of each service to understand the storage needs of your teams. To meet clinical needs, we will ensure that teams have lockable storage space.

9. Will there be green spaces on the Maudsley Campus?

Across from the site is Ruskin Park, one of London’s famous parks. The park was recently declared a ‘Health Park’ in recognition of its health benefits, along with numerous on-site initiatives including a new outdoor gym, partnerships with mental health groups and an active volunteering programme.

The new De Crespigny Park redevelopment, when completed, will include safe and welcoming communal spaces to be enjoyed by all. The architects have designed external spaces that promote positive mental health and wellbeing through the features and planting. 

Section 3: Other service moves

10. What about the services that are not moving to NDBH?

As well as the wards and teams moving into these new buildings, this programme also necessitates, a series of other moves around our estate. In all around 1,000 members of staff will be moving to a new team base.

All other Lambeth Directorate Teams are being found new homes that meet the clinical needs of their service provision, close to the people they serve, either in Lambeth, on the Maudsley Campus, or nearby. We’ve agreed to lease two dedicated floors at Blue Star House in Brixton. It is a short (25 min) walk from the Maudsley Campus and is well-connected by the public transport network.

Many teams have already moved to their new base. Preparation of our new location in Blue Star House is on track to be completed in January 2024 and occupation to follow. We are finalising the details of the last teams to move and continue to refurbish areas of our estate to accommodate teams, for example the redecoration of 111-115 Denmark Hill, and provide them with a good working environment. The ‘Ward in the Community’ service has moved to the Bethlem Royal Hospital.

11. Got a question about service moves? Join a Decant Forum, Thursdays 9.30-10am 

Jo Kent, Programme Director, Agile Working and Decant, is holding, via an online Teams meeting, a weekly Decant drop-in for teams based at Lambeth Hospital or Trust buildings on De Crespigny Park. Come along to raise any questions or concerns that you want to ask about decants and service moves. 

The decant forum happens every Thursday, 09.30-10 am where a team will be available to answer questions on service moves. Join the Decant Forum

Section 4: Blue Star House

12. Where is Blue Star House?

Blue Star House located in the centre of Brixton, opposite the iconic Grade II listed O2 Academy Brixton.

Trust services in based Blue Star House will be located across the first and second floor of the building and won’t share space with other organisations in the building. 

13.  How much access do teams have to the space?

Service hours are 7am to 7pm Monday to Friday and 9am to 4pm on Saturdays (excluding bank holidays).  

Staff will be able to access the first and second floors using their Trust pass. No pass is required for the main building door.

14. Will the offices be open plan?

Yes. Each floor will have open plan offices with access to lockers and storages. We are currently working out with teams the most convenient way to be able to share and book the spaces. There will also be a medium break out spaces and four small meeting rooms/offices that can be used for one-to-one meetings.

15. Will there be large meeting rooms on the site?

There are two large meeting rooms (one on the first floor and another on the second floor). The meetings rooms can be booked via the Trust Calendar.

There is also an additional bookable meeting room on the eighth floor. This meeting room can be booked by all tenants within Blue Star House. The meeting room is booked via weekly paper diary outside the room.

16. What facilities are at Blue Star House?

  • Kitchenette

There will be a kitchenette on each floor. Please use the fridge for personal food and discard out-of-date items.

There is a dishwasher for glasses, mugs, crockery, and cutlery. It will be the staff’s responsibility to load and unload the dishwasher and wash any items that don’t fit in the dishwasher. ISS will not empty the dishwasher or clean/wash any other crockery.

  • Confidential Waste

There is one confidential waste bin on each floor for documents that need to be disposed of securely.

  • Showers

Shared building showers can be found on the eighth floor.

  • Staff Car Parking

There are no staff car parking spaces available at Blue Star House.

  • Disabled Car Parking

There is one disabled car parking space. A permit will be issued by Building Manager.

  • Cycle facilities

Secure staff bicycle parking can be found in the rear car park. A key can be issued by the building manager.

  • Post

The Portering team will collect post daily (Mon-Fri) and deliver any post that is sent to Maudsley at the same time. A postbag will be provided and will be exchanged when the post is collected that day.

17. How long will it take me to get to other Trust sites?

connectivity from blue star house to maudsley hospital, by car 11 minutes, walking 11 minutes, by bus 19 minutes and cycling is 8 minutes

Section 5: Transport

18. What about parking and parking permits?

The Trust have reviewed parking requirements for staff and patients and are in the process of finalising a new Car Park Management Plan. Unfortunately, there are limited parking spaces at Maudsley Hospital and not all staff wishing to park on site will be able to do so.

Parking permits will be allocated using a priority system. Staff with mobility issues and those needing their cars for essential clinical work business will be prioritised.

We are also scoping options for increasing the number of bays at the front of Trust HQ for service users to pre-book. As soon as the new Car Park Management Plan has been approved all staff will be updated, and we will also publicise updated options for visitor parking.

19. Are there reliable transport options to get to the Maudsley Campus?

NDBH on the Maudsley Campus is in Denmark Hill, a central, diverse and accessible south London location, eight miles north of the Bethlem Royal Hospital, in TfL Zone 2, providing great transport options.

The Maudsley Campus is located between the popular hubs of Brixton, Herne Hill, Dulwich, Peckham and Camberwell.

Denmark Hill Station

  • The Maudsley Campus is less than a five-minute walk from Denmark Hill train station, which is on Thameslink and Southeastern national rail lines, and London Overground.
  • Network Rail has recently completed a £7.5m extension to the Station which includes a new entrance, more comfortable waiting facilities, sheltered platforms, better lighting and a brand new 85-space cycle hub.
  • There’s a new second entrance to Denmark Hill Station, on Windsor Walk which reduces the commute for staff and service users
  • Trains from Denmark Hill connect to London Victoria, Blackfriars, Gravesend or Ashford International/Gillingham/ Sevenoaks


  • Buses to Brixton, Stockwell, West Norwood, Clapham Junction, Liverpool Street Station, Elephant and Castle, South Kensington and Croydon  

Cycle facilities

  • Cycle parking and showering facilities in NDBH and across the Maudsley Campus
  • Brand new 85-space cycle hub at Denmark Hill Station

Local amenities

  • There are many local cafés, restaurants, shops and the ORTUS Learning and Event Centre
  • John Ruskin Park, one of the most famous parks in the area, is across the road from the Maudsley Campus   

Section 6: The Moves

20. Will we be required to move our belongings over?

No. The Trust will hire a removal company. Staff will only be required to carry their personal belongings and laptops.

21. Will there be reasonable adjustments considered for those team members who require it?

Reasonable adjustments will be catered for. Please contact Jo Kent or Elliott Rose, to update them with team or individual necessary requirements.

22. What will happen to our IT equipment?

We will be installing new PCs in the new buildings. Previous IT equipment will go in back into the Trust Stock. We’d advise all teams to ensure all work is moved on to desktop to OneDrive

If you already own or require specialist software / equipment i.e., Mouses or Keyboards, please raise this with Digital Services.

Section 7: Further Support

16. If I have questions about the service moves, where can I get more information?

Every Thursday, between 9:30 – 10 am, there is a weekly online decant forum meeting hosted by Jo Kent, Programme Director, Agile Working and Decants.

You’re welcome to raise any questions or concerns you may wish to ask about the decants and service moves.

Additional practical support for teams is provided in the form of: 

Section 8: Contact us

We recognise that moving to a new work location and changes to our work environment creates uncertainty. 

If you have a question that hasn't been answered in this FAQs or you would like to raise any concerns you might have about moving, no matter how small, please speak with your manager, ask a question at a weekly decant forum or email or    

We can respond to your questions and answers can be shared and accessed in one place.

We won’t have answers to every question but welcome your questions and feedback

If you’d like your team to have a detailed decant and service briefing at one of your regular meetings, please email    

For the latest decant and service moves information, check out the Maud service moves page and the Modernisation Programme page on the Trust’s website.

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