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Homeless Outreach Team (START) (Lambeth, Southwark and Croydon)

How our service can help you

Homeless Outreach (START) is a small multi-disciplinary assessment team for street homeless people in Lambeth, Southwark and Croydon. Our role is to engage and assess homeless people with severe mental health problems and to refer them on to local mainstream services.

We provide short-term care coordination. We do not have access to our own accommodation.

  • Service Borough Covers: Lambeth, Southwark, Croydon Treatment type: Community
  • Contact the service

    Site Location: Multiple sites Email: Phone Number: 020 3228 7200 or call the duty worker 10am to 4pm on 020 3228 5911
  • Disabled Access:


  • Address: Multiple sites,
  • Business Hours/Visiting Hours: 9am to 5pm, Monday to Friday. We do street outreach outside of these hours when required. 10am to 4pm, a duty service operates, which you can call: For advice or information on homeless resources To discuss a potential referral To check whether a homeless client in contact with your service is known to START
  • Other essential information

  • Conditions: Addictions, Anxiety, Attention deficit hyperactivity disorder (ADHD), Autism, Bipolar disorder, Body dysmorphic disorder (BDD), Childhood degenerative disorders, Conduct disorder, Dementia, Depression, Dissociative disorders, Eating disorders, Learning disabilities, Neuropsychiatry, Obsessive compulsive disorder (OCD), Perinatal disorders, Persistent physical symptoms, Personality disorders, Post-traumatic stress disorder (PTSD), Psychosexual, Psychosis, Self-harm

START: Lambeth, Southwark and Vulnerable Adults Team

190, Kennington Lane
SE11 5DL

START: Croydon

Jeanette Wallace House
1 Edridge Rd



  • St Mungo's Assessment Centre, Vauxhall
  • Missionaries of Charity, St Georges's Road, Elephant and Castle
  • Waterloo Christian Centre, 6 -8 Webber Street, Waterloo
  • Spires, 8 Tooting Bec Gardens, St Leonard's Church Hall, Streatham
  • Ace of Clubs, St Alphonsus Road, Clapham


  • Manna Centre, 6 Melior Street, London Bridge
  • Missionaries of Charity, St Georges's Road, Elephant and Castle


  • The Wellington Hostel
  • CRISIS day centre
  • Turning Point Drug service
  • Rainbow Health Centre

Eligibility criteria

  • Homeless (see below)
  •  Over 18 years of age
  • Have a severe and enduring mental illness. This includes
  •  schizophrenia, affective disorders and personality disorders
  • Are unwilling or unable to engage with mainstream services
All four criterias must be met. We do not see people just because they are homeless

 When should a client be considered as homeless?

 If they are: 
  •  Rough sleeping
  •  Sleeping in abandoned buildings, parks or on public transport
  •  Using one of the hostels or day centres for homeless people listed
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