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We know that there is variation in the quality of care and outcomes for people who use South London and Mausdley NHS services, including hospital length of stay and waiting times in the community. We want to make sure that the people who access our services experience the same standards of care no matter which borough they live in or which service they are under.
Our Care Process Models outline standards of best practice that should be provided at each stage of someone’s time under the care of a team, it draws on existing operational policies, standards and guidelines.
The Inpatient Care Process Model was developed with service users, carers and staff and tested extensively in Lewisham. The model was developed so that a patient’s experience and recovery journey is structured, purposeful, collaborative, safe and compassionate taking in to account complex needs and harm minimisation. It helps people who access our services navigate the system by being transparent about our processes.
Download Inpatient Care Process Model here
The first page is a summary of each phase of the model, it outlines what people can expect during their time in hospital.
The following two pages show the six phases of an admission, the goals for each phase of care and the standards of best practice, these are tasks that should be completed by the ward team and community team.
Within each phase of care are a set of questions that have been coproduced with service users, carers and staff. Patients should be asked these questions during their admission.