Urgent pathology service update | Press releases

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Urgent pathology service update

NHS organisations across London are experiencing significant disruption to pathology services, particularly blood tests. This is following a cyber attack affecting the pathology service provider Synnovis.

The majority of NHS services, including outpatients and community services, are running as usual. If you have an appointment, please attend as normal. If we have to cancel your appointment, we will let you know.

The majority of routine pathology tests are postponed until further notice. If you have not heard from us, please attend as planned.

NHS Statement - 21 June: Data Security

“NHS England has been made aware that the cyber criminal group published data last night which they are claiming belongs to Synnovis and was stolen as part of this attack.

“We understand that people may be concerned by this and we are continuing to work with Synnovis, the National Cyber Security Centre and other partners to determine the content of the published files as quickly as possible. This includes whether it is data extracted from the Synnovis system, and if so whether it relates to NHS patients."

You can find out more here: Synnovis cyber incident - NHS England Digital including an FAQ document.

If you are concenrend you can also call an incident helpline (0345 8778967 ).

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Emergency and urgent care

Emergency departments (A&E) remain open to those needing urgent or emergency care as do urgent treatment centres, although you may experience a longer wait than usual. If you need medical advice but it’s not an emergency, please consider using a different service to get the care you need. You could:

  • call NHS 111 or visit www.111.nhs.uk 
  • make an appointment with your GP
  • go to a local pharmacist

Background

Synnovis is a partnership between SYNLAB UK & Ireland, Guy’s and St Thomas’ NHS Foundation Trust, and King’s College Hospital NHS Foundation Trust. Synnovis provides services to the NHS, clinical users and other service users. For more information visit https://www.synnovis.co.uk/

NHS providers have tried and tested business continuity plans for instances like this, which includes offering mutual aid.
 

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